Shipping & Returns

Returns Policy (Excludes "As-Is" Items)

30-Day Warranty and Return Guarantee

  • Returns accepted within 30 days of receiving your order.
  • Wrong item ordered by customer: Customer covers return shipping. A 20% restocking fee applies.
  • Defective, damaged, or incorrect items: We provide a return label or refund shipping costs. No restocking fee.

"As-Is" Items

"As-Is" items are final sale—no returns or refunds. See our AS-IS Policy.

⚠️ Internal Parts — Installation Policy

Internal components (screens, keyboards, motherboards, touchpads, and similar parts) must be installed by a certified technician.

We will not accept responsibility for damage to your device caused during or after installation — regardless of who performed the installation. Once an internal part has been installed, it cannot be returned.

By purchasing an internal component, you acknowledge that improper installation can cause damage to other components and that such damage is not covered under our return policy.

Shipping

  • Orders ship within 24 business hours, Monday–Friday.
  • Carriers: USPS Priority Mail, UPS Ground, FedEx Ground or 2-Day
  • All shipments are insured and trackable.
  • Shipping fees are non-refundable.

International Shipping

  • We ship worldwide.
  • Customs, duties, VAT, and broker fees are NOT included.
  • If you refuse customs fees and the item is returned, the refund will be deducted accordingly.

How to Initiate a Return

  1. Check return eligibility (30-day window, non "As-Is").
  2. Email or call with your order number and issue.
  3. Receive an RMA number and instructions.
  4. Return the item securely with the RMA clearly labeled.
  5. Refund or replacement processed after inspection.

Contact

Phone: +1 775-203-1085
Email: laptopparts775@gmail.com
Address: 5460 Louie Lane, Reno, Nevada 89511